Our Privacy Policy

Welcome to the tep 555 platform. This privacy policy ("Policy") applies to the tep 555 website, mobile application, and all related digital services. By using our platform, you are considered to have accepted the terms described in this policy.

We believe privacy is a fundamental right. At tep 555, we always aim to collect the minimum amount of your data necessary and keep it as secure as possible. If you have questions while reading this policy, answers to common queries can be found in our FAQ section.

In this policy, "we", "our", or "tep 555" refers to the organisation that operates this platform. "You" or "user" refers to any person who uses our website or app.

2.1 Registration Information

When you open an account at tep 555, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• Username and password (stored in encrypted form)
• Payment method details for deposits and withdrawals (bKash, Nagad, Rocket, Upay, or bank details)
• Copies of documents required for identity verification (National ID card or passport)

2.2 Automatically Collected Information

Certain information is recorded automatically while you use the platform. This includes your device's IP address, browser type and version, operating system, list of pages visited, and how long you spent on the platform. This information is mainly used to identify technical issues and improve service quality.

2.3 Transaction Information

Details of every deposit, withdrawal, betting activity, and bonus claim are stored in our system. This information is used for financial verification, resolving account disputes, and preventing fraud.

tep 555 uses collected information for the following purposes:

• To create and manage accounts and verify identity
• To process deposits and withdrawals — minimum deposit ৳200 and withdrawal ৳1,000
• To provide bonuses and promotional offers
• To enable the 24/7 customer service team to assist effectively
• To maintain platform security and prevent fraudulent activity
• To meet legal and regulatory obligations
• To analyse user experience in order to improve service quality
• To send relevant messages and notifications in Bengali and English

We never sell your information to third parties for marketing purposes. To learn more about us, you can visit our About Us page.

tep 555 discloses your personal information only in the circumstances listed below:

4.1 Service Providers

We work with trusted third parties for payment processing, identity verification, fraud prevention, and technical services. These organisations are given access only to the information needed to perform specific tasks, and they are contractually bound to follow our privacy standards.

4.2 Legal Obligations

We may disclose information in accordance with a valid order from a court or government authority, or when required for an investigation. Such disclosures are always made within the limits of applicable law.

4.3 Business Restructuring

In the event of a merger, acquisition, or asset transfer, user data may form part of that transaction. However, the terms of this privacy policy will continue to apply in such cases.

Cookies and similar tracking technologies are used to keep the tep 555 platform running properly.

5.1 Essential Cookies

These cookies are necessary to maintain login sessions, ensure security, and keep the platform's core functions working. Disabling them will prevent the platform from functioning correctly.

5.2 Analytical Cookies

These cookies are used to understand how users interact with the platform. This information is collected in fully anonymous form and is used only to improve the service.

5.3 Preference Cookies

These cookies are used to remember your language selection, theme preference, and other personalised settings. You can manage cookies through your browser settings, though doing so may affect some platform features.

tep 555 applies industry-standard technical and procedural measures to keep your information secure.

• All data transfers are protected through SSL (Secure Sockets Layer) encryption
• Passwords are always stored as encrypted hashes — no one can view them in readable form
• Payment information is processed in a secure environment
• Regular security audits and vulnerability assessments are carried out
• Suspicious account access activity is automatically detected and blocked

Unless required by legal or business necessity, we delete or anonymise your personal data five years after your account is closed.

If you have an account at tep 555, you have the following rights:

7.1 Right to Access

You can request at any time to know what information we hold about you. We will provide a summary of the data within 30 working days.

7.2 Right to Correction

If any of your information is incorrect, contact our support team to have it corrected. Unverified information in your account profile can also be changed directly.

7.3 Right to Deletion

You can request that your account and data be deleted. However, where there are legal obligations — such as records of financial transactions — retaining the data for a set period is required.

7.4 Right to Opt Out of Marketing Communications

If you do not want to receive promotional emails or messages, let our support team know at any time and they will be stopped.

The tep 555 platform uses third-party services such as game providers (including PG Soft, Pragmatic Play, Evolution, JILI, Spribe, and others), payment gateways, and analytics tools.

Each of these third parties follows its own privacy policy. We keep all such parties under our guidelines and agreements, but we are not responsible for how they manage their own user data. All payment transactions are completed through secure gateways — bKash, Nagad, Rocket, Upay, and bank transfers each have their own security measures in place.

Before visiting any third-party website or service, you are advised to read that party's privacy policy yourself.

All tep 555 services are for persons aged 21 or older only. No one under the age of 21 may use our platform, and we do not actively collect any information from minors.

Age is verified at the time of registration. If a minor's account is identified, it is closed immediately and the associated data is deleted. Detailed guidelines on responsible gambling are available on our Responsible Gaming page.

We may update this privacy policy from time to time. If any significant changes are made, you will be notified via your registered email or through a platform notification.

If you continue using the platform after a change, you are considered to have accepted the revised policy. We therefore recommend reviewing this page regularly.

For full details about our terms of service, see the Terms and Conditions page, which contains complete information on account use, bonus terms, and financial transactions.

If you have any questions or concerns about this privacy policy, or if you wish to make a request regarding your rights, contact us through any of the channels below.